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Terms & conditions

Terms and Conditions

1. Booking Terms

1.1. The Provider agrees to conduct reference checks or verification (if required) of the Client’s information without delay after payment of the Booking fee.

1.2. The Client agrees (subject to approval of this Booking by the Provider) that when the Client signs and returns the Booking and Lodging Agreement to the Provider this shall constitute authority for the Provider to counter-sign and complete the Lodging Agreement without delay once Part 1 of the Lodging Requirements have been satisfied in full and the Provider has notified the Client that the Booking has been accepted. This Lodging Agreement will then be a binding legal contract and a copy will be available from the Residents Portal.

1.3. The Tenant agrees to provide an eligible and acceptable Guarantor who shall complete a Guarantor Agreement if the Tenant is a UK citizen and chooses not to pay the Total Rent prior to the Start Date or if the Tenant is under the age of 18 at the date of signing the Tenancy Agreement the Tenant agrees to provide an eligible and acceptable Guarantor who shall complete a Guarantor Agreement whether the Tenant is a UK citizen or a non-UK citizen. If the Tenant is a non-UK citizen, the Tenant agrees that in lieu of a Guarantor, they must pay all of the Total Rent in advance.The Landlord has provided the Tenant with a copy of the Landlord’s Privacy Policy (such policy is also available in full at novelstudent.com/privacy-policy and the MHCLG “How to Rent” checklist. The Landlord advises that the Tenant should read these documents before submitting this Booking.

1.4. The Provider reserves the right to demand a monetary amount as a Legal Deposit according to the needs of the Booking. The Legal Deposit shall be determined at the time of signing this Agreement.

2. Cancellation Policy

2.1. Either party may terminate this Booking (and the Tenancy Agreement, if completed) by sending an email to the other party at any time during the 7 days after the date of this Booking (the “7 Day Cooling-Off Period”) unless the Move-In Date has occurred before then. If the Booking is cancelled during this period the Landlord will not charge the Tenant any sums due under the Tenancy Agreement and any Holding Deposit, Deposit, or advance of the Total Rent paid to the Landlord will be returned to the Tenant.

2.2. If the Tenant is a prospective first year undergraduate student and the Tenant’s offer of a place at the University is withdrawn for one of the following reasons:

2.2.1. by the University as a result of the Tenant not having achieved the required entry grades; or

2.2.2. if the Tenant chooses to go to a different University as a result of having exceeded the Tenant’s expected grades; or

2.2.3. The Tenant’s place at the University is withdrawn as a result of the Tenant’s student visa being denied; the Tenant may be eligible to be released from this Booking (and the Tenancy Agreement, if completed) provided the Tenant supplies the Landlord with the following evidence:

  • in respect of clause 2.2.1, a copy of the written rejection letter from the University or a screen shot of the Tenant’s UCAS which confirms that the required results were not achieved for the University; or
  • in respect of clause 2.2.2, a copy of the proof of acceptance of your new University by UCAS adjustment; or
  • in respect of clause 2.2.3, a copy of written rejection letter from the University which confirms that the Tenant does not have the relevant Visa and a copy of the relevant Visa rejection correspondence

2.2.4. The Tenant must send the documents to the Landlord via email within 7 days from the date the Tenant’s results are published or within 7 days from the date the relevant Visa rejection correspondence is received. The Landlord will verify the documents and the Tenant will be obliged to supply any additional information requested by the Landlord. Provided that the Landlord is satisfied with the documents provided this Booking (and the Tenancy Agreement, if completed) will be cancelled and any Holding Deposit, Deposit or advance of the Total Rent paid to the Landlord will be refunded to the Tenant.

2.3. The Landlord may terminate this Booking (and the Tenancy Agreement, if completed) if the Tenant;
Fails to provide the documents set out in Part 2 of the Rental Requirements; or
Fails to take occupation of the Unit within 7 days of the Move-In Date (save where prior arrangement has been made between the Landlord and the Tenant).

2.4. To the extent provided by law, the Landlord shall not be liable to pay damages to the Tenant if the Landlord cannot give possession of the Unit to the Tenant on the Move-In Date for reasons beyond the Landlord’s reasonable control and in such case the Tenant shall not be liable to pay any part of the Total Rent or perform any of the other Tenant’s obligations prior to the date on which possession of the Unit can be given. The Tenant may terminate this Booking (and the Tenancy Agreement, if completed) if the Landlord is unable to give possession of the Unit to the Tenant within 90 days of the Move-In Date and any Holding Deposit, Deposit or advance of the Total Rent paid to the Landlord will be refunded to the Tenant.

2.5. Following cancellation of this Booking (and the Tenancy Agreement, if completed) in accordance with this clause the Landlord will be entitled to re-market the Unit immediately to other prospective tenants.

3. Holding Deposit

3.1. The Holding Deposit will be paid on the date of this Booking and is equal to one week’s rent.

3.2. The Landlord and Tenant agree as follows:

  • The Holding Deposit will be held by the Landlord for a maximum of 14 days whilst the Landlord carries out reference checks and reviews the documents required under Part 1 of the Rental Requirements.
  • A copy of the draft Tenancy Agreement was provided to the Tenant prior to the Holding Deposit being paid.
  • The Holding Deposit will be applied as a credit to any portion of the Total Rent due if the Tenancy is granted or refunded to the Tenant according to the terms of the Cancellation Policy in this Booking if the Booking is cancelled or retained by the Landlord in accordance with clause 3.3 below.

3.3. If the Holding Deposit has been paid to the Landlord but the Tenancy Agreement has not been completed within 14 days after the Holding Deposit was taken and the Tenant does not qualify for a cancellation under terms of this Booking, the Holding Deposit will be forfeited to the Landlord in the following circumstances:

  • Where the Tenant provides false or misleading information when deciding to rent the Unit;
  • If the Tenant fails the right to rent checks referred to in the Booking;
  • If the Tenant fails to take all reasonable steps to enter into a Tenancy Agreement where the Landlord has taken all reasonable steps to do so.

3.4. If the Holding Deposit has been paid to the Landlord and the Tenancy Agreement has been completed but the Tenant withdraws from renting the Unit as set out in clause 2.3(b) above the Holding Deposit will be forfeited to the Landlord.

Click on your property of interest below to see which booking offers are currently available.

Download The Student Energy Project App And Win A £390 Pangaia Gift Card

Residents at the property The Aspen in Leicester have the chance to receive a £390 Panagia gift card by downloading The Student Energy Project App.

To celebrate the launch of our partnership with The Student Energy Project (TSEP) we are offering our residents at The Aspen in Leicester the chance to win a £390 Pangaia gift card.

The rules of the giveaway are as follows:

You must be a current resident at The Aspen for the 2022/23 academic year.

Follow the email link sent by TSEP, downloading the app and logging in using the log-in details provided.

The following terms will also apply:

This offer is open to residents at The Aspen Leicester for the 2022/23 academic year. To qualify as a resident you will need to have:

A signed tenancy agreement for the 2022/23 academic year.

Moved into an apartment at The Aspen.

To qualify to enter this giveaway you must also:

Receive an email from TSEP inviting you to join their app.

Follow the link and download the app.

Log-in using your email address and the password provided to you within TSEP email.

By entering this giveaway, an entrant is indicating their agreement to be bound by these terms and conditions.

Only one entry will be accepted per person.

The giveaway will begin on Monday 5th December 2022 at 10am.

The closing date for entry will be 31st May 2023. After this date, no further entries to the giveaway will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

It is the qualifying student’s responsibility to look after their voucher. Novel Student will not be liable for any vouchers which are lost.

Novel Student reserves the right to terminate, amend or extend this offer at any time. Any changes to the competition will be notified to entrants as soon as possible by Novel.

Novel is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this giveaway.

The prize is as follows:

£390 Pangaia gift card.

If a gift card cannot be purchased from this supplier Novel Student reserves the right to utilise any supplier for the gift card, as long as the gift card is to the value as specified in table a.

One winner will be selected at random using https://commentpicker.com/random-name-picker.php

The winner will be announced on Thursday 1st June 2023 and they will be notified by email on the same day. If the winner does not respond to our email within 7 days of notification, we will have to withdraw the prize from the winner and pick a replacement winner.

To find out if you are the winner of this giveaway you can also email the following address after the closing date of the competition: hello@novelstudent.com

Novel’s decision in respect of all matters to do with the giveaway will be final and no correspondence will be entered into.

The giveaway and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

The winner agrees to the use of their name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

  1. Booking Terms

    1. The Provider agrees to conduct reference checks or verification (if required) of the Client’s information without delay after payment of the Booking fee.
    2. The Client agrees (subject to approval of this Booking by the Provider) that when the Client signs and returns the Booking and Lodging Agreement to the Provider this shall constitute authority for the Provider to counter-sign and complete the Lodging Agreement without delay once Part 1 of the Lodging Requirements have been satisfied in full and the Provider has notified the Client that the Booking has been accepted. This Lodging Agreement will then be a binding legal contract and a copy will be available from the Residents Portal.
    3. The Client agrees to provide an eligible and acceptable Guarantor who shall complete a Guarantor Agreement if the Client is a Spanish citizen and chooses not to pay the Total Service fee prior to the Start Date or if the Client is under the age of 18 at the date of signing the Lodging Agreement the Client agrees to provide an eligible and acceptable Guarantor who shall complete a Guarantor Agreement whether the Client is a Spanish citizen or a non-Spanish citizen. If the Client is a non-Spanish citizen, the Client agrees that in lieu of a Guarantor, they must pay all of the Total Service fee in advance. The Provider has provided the Client with a copy of the Provider 's Privacy Policy (such policy is also available in full at www.novelstudent.com/privacy-policy).The Provider advises that the Client should read these documents before submitting this Booking.
    4. The Provider reserves the right to demand a monetary amount as a Legal Deposit according to the needs of the Booking. The Legal Deposit shall be determined at the time of signing this Agreement.
  2. Cancellation Policy

    1. Either party may terminate this Booking (and the Lodging Agreement, if completed) by sending an email to the other party at any time during the fourteen days after the date of this Booking (the "14 Day Cooling-Off Period") unless the Move-In Date has occurred before then. If the Booking is cancelled during this period the Provider will not charge the Client any sums due under the Lodging Agreement and any Booking fee, Legal Deposit or advance of the Total Service fee paid to the Provider will be returned to the Client.
    2. If the Client is a prospective first year undergraduate student and the Client's offer of a place at the University is withdrawn for one of the following reasons, before the Lodging period has started:
      1. by the University as a result of the Client not having achieved the required entry grades; or
      2. if the Client chooses to go to a different University as a result of having exceeded the Tenant’s expected grades; or
      3. the Client's place at the University is withdrawn as a result of the Client's student visa being denied; the Client may be eligible to be released from this Booking (and the Lodging Agreement, if completed) provided the Client supplies the Provider with the following evidence:
        in respect of clause 2.2.1, a copy of the written rejection letter from the University or a screen shot of the Client's admissions testing results which confirms that the required results were not achieved for the University; or
        in respect of clause 2.2.2, a copy of the proof of acceptance of your new University; or
      4. in respect of clause 2.2.3, a copy of written rejection letter from the University which confirms that the Client does not have the relevant Visa and a copy of the relevant Visa rejection correspondence
      5. The Client must send the documents to the Provider via email within 7 days from the date the Client's results are published or within 7 days from the date the relevant Visa rejection correspondence is received. The Provider will verify the documents and the Client will be obliged to supply any additional information requested by the Provider. Provided that the Provider is satisfied with the documents provided this Booking (and the Lodging Agreement, if completed) will be cancelled and any Booking fee advance of the Total Service fee paid to the Provider will be refunded to the Client
    3. The Provider may terminate this Booking (and the Lodging Agreement, if completed) if the Client;
      Fails to provide the documents set out in Part 2 of the Lodging Requirements; or
      Fails to complete the First Service fee Payment instalment.
    4. To the extent provided by law, the Provider shall not be liable to pay damages to the Client if the Provider cannot give possession of the Unit to the Client on the Move-In Date for reasons beyond the Provider’s reasonable control and in such case the Client shall not be liable to pay any part of the Total Service fee or perform any of the other Client's obligations prior to the date on which possession of the Unit can be given. The Client may terminate this Booking (and the Lodging Agreement, if completed) if the Provider is unable to give possession of the Unit to the Client within 90 days of the Move-In Date and any Booking fee or advance of the Total Service fee paid to the Provider will be refunded to the Client.
    5. Following cancellation of this Booking (and the Lodging Agreement, if completed) in accordance with this clause the Provider will be entitled to re-market the Unit immediately to other prospective clients.
  3. Booking Fee

    1. The Booking fee will be paid on the date of this Booking and is equal to two hundred and fifty euros (250€).
    2. The Provider and Client agree as follows:
      The Booking fee will be held by the Provider for a maximum of 14 days whilst the Provider carries out reference checks and reviews the documents required under Part 1 of the Lodging Requirements.
      A copy of the draft Lodging Agreement was provided to the Client prior to the Booking fee being paid.
      The Booking fee will be refunded to the Client according to the terms of the Cancellation Policy in this Booking if the Booking is cancelled or retained by the Provider in accordance with clause 3.3 below.
    3. If the Booking fee has been paid to the Provider but the Lodging Agreement has not been completed within 14 days after the Booking fee was taken and the Client does not qualify for a cancellation under terms of this Booking, the Booking fee will be forfeited to the Provider in the following circumstances:
      Where the Client provides false or misleading information when deciding to lodge the Unit;
      If the Client fails the right to lodge checks referred to in the Booking;
      If the Client fails to take all reasonable steps to enter into a Lodging Agreement where the Provider has taken all reasonable steps to do so.
    4. If the Booking fee has been paid to the Provider and the Lodging Agreement has been completed but the Client withdraws from lodging the Unit as set out in clause 2.3(b) above the Booking fee will be forfeited to the Provider.
    5. The Booking Fee shall be refundable to the Client in accordance with the terms set out in point 2 of this agreement regarding the Cancellation Policy.

Click on your property of interest below to see which booking offers are currently available.

We are not currently running any competitions, please contact our property team if you have any questions or require further assistance.

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Terms and conditions