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Where to Find Support at University

17 September 2020

Moving to university can seem like a big life change and at times can feel a bit overwhelming. Don’t worry this is completely normal and there are lots of other people in the same boat as you!

No question is ever too small and your wellbeing is so important, so please do reach out for help if you need it! Universities have dedicated student support services so there is always someone to speak to, from accommodation to mental health advice, you can access almost anything.

If you would prefer to stay anonymous, there are helplines you can contact or if you just need some tips or coping mechanisms, there are several different well-being apps to choose from.

University Student Support

Before and throughout your stay at university you will have access to a dedicated student support service, a place where you can seek advice and information. They provide support for your health and well-being, as well as for your academic studies. They also offer counselling services and financial guidance.

As part of your academic support, your university will appoint you a tutor who will be your main point of contact throughout your studies. They may also run buddy and mentoring schemes, connecting you with another student who has gone through the university experience and who will act as a support base for you.

Lastly, your student union will have staff who are there to support you. They are committed to making a difference to your student life and wellbeing – so please do get in touch with your union if you need help.

University support pages for our three accommodation sites can be found here:

University of Glasgow here
Glasgow Caledonian University here
University of Strathclyde here
University of Edinburgh here
Edinburgh Napier University here
Heriot-Watt here
University of Sheffiled here
Sheffield Hallam University here

Anonymous and Confidential Support

If you don’t want to talk to someone face to face and would prefer not to share your personal details, you have plenty of options for anonymous and confidential support.

Nightline – Run by students for students, nightline is a charity and safe space to talk about your feelings or anything troubling you. You can call, email, instant message or text for advice and help, here is their website: https://www.nightline.ac.uk/

The Mix – A UK based charity that provides free, confidential support for young people under 25 via online, social and mobile. From mental health and financial support, they also have a range of advice on work and study – you can check out all their information or get in contact here: https://www.themix.org.uk/

Student minds – a mental health charity who work with students, service users, professionals and academics to develop new and innovative ways to improve the mental health of students. They provide support and helpful resources for yourself, friends and parents: https://www.studentminds.org.uk/

Other general helplines:

Samaritans – a safe helpline for you to talk to someone if you’re struggling to cope – 116 123
SANEline – mental health helpline, offering emotional support and information – 0300 304 7000
Mind – offers information and advice to people with mental health problems – 0300 123 3393
NHS – if you have an urgent medical problem and you’re not sure what to do – 111

Wellbeing Apps

Well-being apps can be a great way to learn positive skills and mechanisms to help you cope with stress and anxiety. They offer a library of helpful exercises, workshops and tips that can help to establish calm and wellness.

Headspace – an app which teaches you mindfulness skills, meditation and tips to help you focus, sleep and reduce stress. You can start a free trial but may have to pay a small fee to take part in an advanced course.

Calm – another app designed to help you relax, reduce stress and improve sleep. It’s free to download and includes a range of relaxing music, breathing exercises, sleep stories and guided meditations.

Student Health App – tailored for students and monitored by doctors, the app gives advice on everything from relationships to mental health and the best ways to manage it.

Togetherall – used by over 25,000 students, Togetherall is a community support group and discussion board. You can learn copying mechanisms from other students or speak to a professional counsellor.

If you are struggling you are not alone, not only do you have all the above support but you can also  seek advice from friends and family and of course the team at Novel who are committed to supporting you – take care of yourself!

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