Student FAQs | Student Help And Advice | Novel Student
Book a tour

Complete the form below and one of our team will be in touch.

Novel Student

Student FAQ’s

From property enquiries to questions about deposits and payments, we’ve listed our FAQ’s to hopefully provide the answers you need.

If you still can’t find what you’re looking for, get in touch with us directly.

Booking
Who can live at Novel Student?

We welcome you with open arms and would love to be part of your university experience. Any person who is a full-time student, over the age of 18 and enrolled with an educational institution can live within our buildings.

Do I need to pay a deposit?

We require a holding deposit to secure your room. Your holding deposit will be equal to one week’s rent. This is shown as a credit against your first rental payment.

What’s your cancellation policy?

You can view our Booking & Cancellation Policy here: https://novelstudent.com/terms-conditions/

Do you have a Covid-19 Booking Policy?

Yes. You can view our Flexible Booking Policy here: https://novelstudent.com/terms-conditions/

How can I book my room?

Booking online here is the quickest and easiest way to book your accommodation directly with us.

What documents do I need for my application?

You will need to upload a copy of your photographic ID, visa (if required) and offer letter for university so please have these handy. If you do not yet have an offer from your university or a visa yet, you can still book with us and supply these documents later.

Can I arrive earlier than my tenancy start date?

If your room is available, you may be able to move in early and you will be charged Rent for this period. Please contact a Novel team member at the property to enquire about early arrivals.

Can I share my room?

Yes. Dual occupancy is accepted in Studio rooms only. Couple-friendly rooms are identified at every property and can be searched for within our booking system. Couples will both need to sign the Tenancy Agreement and be jointly/severely liable for the rent. A 20% uplift to rent is applied to all couple-friendly rooms.

I am under 18, can I book with Novel?

Yes. We do students who are 17 years of age to book with us, but they should be turning 18 prior to move-in (or shortly thereafter).

What if I have a disability or special requirement?

We cater for all individuals and have designed our buildings to ensure it is accessible for all. We have rooms to accommodate students with a disability and if you have any specific requirements, please contact us and speak to a member of staff so we can ensure to be as accommodating as possible.

In addition to this, all Novel Student buildings have step-free/level access. We can provide information on the availability of disabled parking for customers and there are accessible WC’s in the communal areas for visitors.

Do you offer short term lets?

If you are looking for short term stay, we are here to accommodate you. Whether you are searching for somewhere to stay during the summer period where you may be on placement, a pre-sessional course, a language course or just want to settle in earlier, please get in contact with us to explore our short term letting options.

How do I rebook?

Brilliant that you are thinking this far in advance! We would love you to stay part of our community for another year. Please speak to the staff at reception to see if you can rebook your current room or check the availability of alternative rooms on our website.

Payment
What are your payment plans?

Rent will need to be paid in full via TransferWise BACS if you do not have a UK-based Guarantor or a guarantee from Housing Hand.

If you have a UK-based Guarantor or guarantee from Housing Hand then you can pay your Rent by Direct Debit on the first of the month either in 4, 10 or 12 instalments whichever is most convenient.

How to pay rent?

We want to make paying your rent as easy as possible which is why we operate a Direct Debit system for anyone on an instalment plan. Set it up at the start of the year and your rent will be automatically paid out at each due date, a smooth and simple process.

When is my first instalment due?

On the 18th August after results day. For those paying in instalments a months rent is due on this date and for those paying in full all the rent will be due.

Full payment discount

We do not offer any discount for full payment.

Guarantors
Who needs a guarantor?

If you would like to pay your rent in instalments, you will need to have a UK-based guarantor or a guarantee from Housing Hand.

If you are part of a couple booking a room with us and paying in instalments only the lead-tenant requires a Guarantor. However, as you are jointly and severely liable for the rent should they choose to not guarantee you both then your partner will require their own UK-based Guarantor.

If you are under 18 at the time of booking then you will require a Guarantor and that person must be your parent or legal guardian.

What is a guarantor?

A guarantor is someone who takes financial responsibility of your tenancy. If, for any reason you are unable to pay any amount owed to Novel Student, the guarantor is liable to do so. Your guarantor will be required to sign paperwork to check they are eligible and that they agree to this procedure. If needs be, we have the right to contact this person under our agreement.

Who can be my guarantor?

Your guarantor is anyone over the age of 18. They should be in full time employment, a homeowner and/or renting accommodation. It is important you check with this person before booking your room that they are happy to act as Guarantor.

What documents does my guarantor need to provide?

Proof of address (this could be a utility bill dated from the last 3 months or a council tax letter). We also need a proof of ID which could be a provisional /driver’s license or a passport. Your Guarantor will need to sign a separate Guarantor’s Agreement when you sign your lease with us.

What is Housing Hand?

Housing Hand provide the only secured, reliable and insured Rent Guarantor Service for students and working professional tenants renting in the UK. Housing Hand acts as a guarantor for students who want to pay for rent in instalments but do not have a UK-based Guarantor. The scheme can cost you anywhere from £259-8% of your first month’s rent.

Living with us
What’s included in my rent?

All utility bills (gas, water and electricity), contents insurance and 100MB high-speed wifi with a personal private network are all included in your rent. Weekly cleaning of the communal areas, bottomless coffee and grab & go breakfast is also included.

TV licences are not included in your rent and must be bought individually by the tenants of each apartment. Students are exempt from council tax but must register their student status with the local council and supply an exemption certificate to the property manager in your building shortly after moving into the property.

Can I bring a pet?

No, unfortunately pets are not allowed. Of course, if you need a guide dog or working dog to assist you, please do get in touch to discuss your options with the Novel team.

Will my room be cleaned?

Shared communal areas of our apartments are cleaned once per week. Rooms themselves are not cleaned weekly, but we do have housekeeping services in-house which can be booked at an hourly rate to clean your room. Please speak to reception to book this service or purchase a cleaning package on your residents app.

What happens if there is a maintenance issue in my room?

We have a dedicated maintenance team on-site who are there to quickly resolve any breakages you may have in your room. Simply log the issue via our resident’s app or online portal, and one of the team will attend to swiftly resolve the issue

What amenity spaces do you have?

At the heart of our Novel Community are our exceptional communal spaces. With fun spaces to enjoy with friends, including Cinemas and Rooftop Terrace’s, spaces to relax and connect, with dedicated Wellness Studios, and places to focus, with private and group study areas. Each Novel property is unique so check out the individual property pages for more information.

Is it true? Do I have my own laundry facilities in my apartment?

All Novel Student we want your experience to be as convenient as it would be living at home. All our studios come with their own washer-dryer in their kitchen. Our shared apartments come with a washing machine and dryer in communal kitchens solely for the use of you and your housemates. This is at no additional cost, and laundry is therefore included in your rent which means…no long queues in the building for a single laundry room!

How far is the university to my accommodation?

This is your new home, and at Novel you will be in the hub of your university Town or City. Our buildings are strategically placed, ensuring you are in the best place to explore and immerse yourself in this new City.  All Novel resident’s benefit from being very near campuses, just how close will depend on the university campus you are studying at. Check out our university and property pages for specific information for your university.

Is there wifi in the building?

Yes, all our buildings provide a 100MB connection as standard. Each resident also has their own private network, offering a secure connection between each of your smart devices.

Can I bring my bike?

YES, YES, YES! At Novel Student we are all about sustainable travel. That is why we have on-site bike storage at each of our buildings. Don’t have a bike? No problem, we’ve got you covered with our Novel branded bikes, available to hire at each of our buildings.

What about bringing my car?

At Novel student we operate a car free policy, encouraging more environmentally friendly modes of transport among our residents. Our properties are centrally located, within walking-distance to university campus’ most within the City Centre itself, reducing the need to travel by car. However, if a friend or family member visits and requires parking there are nearby public car parks. If you need advice on the best place to park please ask a member of the property team, they are here to help!

Is there a gym in the building?

Yes, all buildings have their own dedicated gym free for you to use, equipped with both cardio and strength related equipment. Some buildings even feature additional relaxation rooms, perfect for yoga or meditation. To find out the fitness offering in a specific building please look at visit our property pages.

What time of the day can I move in?

We provide a variety of time slots throughout the day, staggering out our move ins so that our Novel team can greet and assist each resident as they move in. If you would like to book in a particular slot please let a member of the property team know when you will be arriving as soon as possible.

Do you employ students?

We are creating communities of happier, healthier students and want everyone to feel at home. If you are looking for some part time work and are an enthusiastic person who enjoys helping others, then please get in contact with us and ask about applying to one of our student Community Assistant roles. A number of these are available at every property.

Rooms
Which room types do you have available?

For those looking to share with friends, or living communally with likeminded others, we have a selection of en-suite rooms in shared apartments, with elegant living areas which boast a lounge area with smart TV, dining seating and plenty of kitchen space to cook up a storm. If you are looking for a bit more privacy, we also have a variety of studio rooms available, each with their own private kitchen. All our apartments come with the added benefit of their own laundry facilities in their apartment.

What is the difference between rooms?

All our rooms have been designed for both style and practicality, beautiful spaces which largely all have the same furniture and fixtures. However, they do differ on size, layout, and location in the building, so they have been categorised and priced with this in mind.

More floor space may in some cases mean the room benefits from some additional features such as a sofa or small dining table. Further room information about a specific room or type can be found on our property pages or by contacting a member of the Novel team.

Can I have my own private bathroom and kitchen?

No problem at all, of our rooms come with their own private shower room en-suite. If you would also like your own private kitchen then we would recommend booking one of our studios. Please contact your Novel team to facilitate your group booking and ensure you all get the apartment you want. All Novel properties have several studios available, all at different sizes, view our property pages to find out more.

I am booking by myself but want to share with others, is this possible?

Absolutely! Our en-suite apartments have their own private bedroom and bathroom, but also benefit from a shared kitchen and living area – the ideal space to get to know your new flat mates! We do also accept applications for Dual Occupancy in Studios.

Is there a TV in my room?

All Studio rooms have a TV. Our shared apartments are designed to foster community, so TV’s are in all living areas and not your bedroom. You can bring your own TV if you wish.

Who buys my TV licence?

We do not provide any TV Licenses for the studios or shared apartments, so you will need to register for your own TV licence.

What is included in an en-suite room?
  • Double Bed with under the bed storage
  • Study area with desk and chair
  • Wardrobe
  • Private Bathroom
… and in the shared kitchen and living area?
  • Fridge
  • Washer
  • Dryer
  • Dishwasher
  • Oven
  • Microwave
  • Fridge
  • Cupboard space for each resident
  • Washer and Dryer
  • Sofa
  • Smart TV
  • Dining Table and Chairs
  • Basic appliances such as: blender, toaster, hoover and kettle.
What is included in a studio room?
  • Double Bed with under the bed storage
  • Study area with desk and chair
  • Wardrobe
  • In room washer and dryer
  • Smart TV
  • Fridge
  • Oven
  • Microwave
  • And some studio rooms may have additional features such as a sofa and dining table and chairs, specific details about what is included in each room type can be found on our property pages…
Can I change my room?

We want you to be happy with your room choice and will do our best to accommodate any requests to change rooms. However, these are largely dependant on what rooms we have available at the time the request comes in. Booking early will mean you get your pick of all our rooms so that you will not have to settle for your second choice.

Get in Touch
What are the contact details for your properties?

Bridle Works
366 Cathedral Street, Glasgow G1 2DA
bridleworks@novelstudent.com
+44 141 846 1715

Hillside House
36 Division Street, Sheffield S1 4GF
hillsidehouse@novelstudent.com
+44 114 352 0362

Silk Mill
63 Grassmarket Edinburgh EH1 2HJ
silkmill@novelstudent.com
+44 131 608 1772

We are here
to help

Can't find what your looking for? Get in touch and we will do our best to help.